Open Disclosure Policy

Fullarton Clinic believes in open, honest communication is an essential component to high quality patient care. The upmost care will be taken to ensure safe treatment and processes are followed, however, in the unlikely event that something goes wrong during your treatment, here is what you can expect:

• A safe and supportive environment to relate to your experience
• Clear explanation of what happened, including known facts and potential impacts
• Sincere apology and acknowledgement of the event
• Outline of next steps to manage your care and prevent similar incidents
• Opportunities for questions with a dedicated point of contact
• Written summary of the discussion for your records

Why this matters

Open disclosure is a key part of our Clinical Governance Framework and meets the requirements of the Australian Open Disclosure Framework. This approach encourages learning from events, strengthens safety practices, and fosters trust between patients, their families, and our care teams within Fullarton Clinic’s private psychiatric hospital. Click the button below to read more about open disclosure and how we align with the Australian Commission on Safety and Quality in Healthcare's Clinical Governance Standard.