Quality Procedures and Policies at Fullarton Clinic
Fullarton Clinic has implemented a range of quality and safety improvement systems to support our commitment to excellence when providing high-quality mental health care. Additionally, there are several policies in place to ensure your patient rights and privacy are upheld
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Fullarton Clinic upholds the Australian Private Patients’ Hospital Charter, which sets out your rights, responsibilities, and what you can expect during your care, to ensure every patient feels safe, informed, and respected throughout their treatment at our private hospital.
Clinical governance is the framework Fullarton Clinic uses to ensure every aspect of your care is safe, effective, and continuously improving. It brings together leadership, quality systems, skilled staff, and patient partnerships to maintain the highest standards of mental health and addiction recovery care.
The National Safety and Quality Health Service (NSQHS) Standards set the benchmark for safe, high-quality care in Australia. Fullarton Clinic is fully aligned with these standards, ensuring our services meet nationally recognised safety and quality requirements.
Open disclosure is our commitment to being open, honest, and respectful if something goes wrong during your care. We will explain what happened, answer your questions, outline next steps, and work with you to prevent it from happening again.
At Fullarton Clinic, we prioritise your safety by taking proactive steps to reduce fall risks. Our trained staff provide mobility support, maintain hazard-free spaces, and develop personalised care plans to help you stay steady and confident. Through patient education and a safe environment, we support your recovery while preventing accidents.
The Australian Charter of Health Care Rights outlines what you can expect when receiving care at Fullarton Clinic. These include access to safe, high-quality services, respectful treatment, clear communication, and the opportunity to be involved in decisions about your care.
Fullarton Clinic is committed to protecting your personal and health information in line with Australian privacy laws. We only collect information necessary for your care, keep it secure through strict safeguards, and use it solely for its intended purpose. Our policy outlines how we collect, store, and share your information, your rights to access it, and how we respond to privacy concerns or breaches.