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What Is Person-Centred Care?

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Written by: Fullarton Clinic
Kym Tsavdaridis

What Is Person-Centred Care?

When you seek mental health care, you bring more than a diagnosis or a set of symptoms.

You bring your experiences, preferences, relationships, physical health, circumstances and your own goals for treatment and improved wellbeing.

Person-centred care is an approach to healthcare that considers you as an individual and involves you in decisions about your care. It means understanding what matters to you, your individual needs and preferences, and what you would like to achieve through treatment.

The Australian Commission on Safety and Quality in Health Care describes person-centred care as healthcare that respects the patient, their family and carers, and responds to the person’s preferences, needs and values. It emphasises treating each person as an individual and working together when making decisions about care.

Research into person-centred care in the Australian mental healthcare context also describes the approach as “recognising unique needs, values and preferences over their diagnosis or medical condition(s)”.¹

In mental health care, this means recognising that a diagnosis does not tell the whole story about a person. Your experiences, physical health, relationships, circumstances and goals can all be relevant when planning your treatment and recovery.

What are the principles of person-centred care?

Person-centred care is based on treating people with dignity, compassion and respect, understanding what matters to them and involving them in decisions about their healthcare.

It involves listening to a person’s needs, preferences and goals, communicating clearly and working together to make decisions about care. Where appropriate and with the person’s consent, family, carers and other healthcare professionals can also be involved.

These principles help create a partnership between the person receiving care and the healthcare professionals supporting them

Your care considers you as a person, not just the symptoms you are experiencing

What does person-centred mental health care look like at Fullarton Clinic?

Person-centred care becomes meaningful when it influences what happens during treatment.

At Fullarton Clinic, your care is led by your treating psychiatrist and supported by a multidisciplinary team. Your treatment plan is based on your individual clinical needs and goals rather than taking the same approach for every person with a particular diagnosis.

Depending on your needs, treatment may include individual and group therapy, nursing and allied health support, and evidence-based psychological therapies. Advanced treatments including TMS, ECT and Esketamine Therapy may also be considered where clinically appropriate.

For people who require a higher level of support, our inpatient mental health program provides structured treatment within a purpose-built private mental health hospital.

Your mental health care can include support for your physical health and overall wellbeing

Mental and physical health can influence one another.

During an inpatient admission at Fullarton Clinic, your psychiatrist-led care is supported by medical and nurse practitioner input. This can include physical health screening and support for co-existing health needs, helping your treating team consider your health and wellbeing more comprehensively.

If a physical health concern is identified, we can support you to access appropriate medical care. With your consent, relevant information can also be shared with your GP to support continuity of care.

This is an important part of person-centred mental health care: considering you as a person, not just the symptoms you are experiencing.

Different people may need different treatment pathways

Two people with the same mental health diagnosis may experience their condition very differently.

Their symptoms, treatment history, physical health, circumstances, preferences and goals may all be different. Person-centred care recognises these differences rather than assuming a diagnosis alone determines the care someone should receive.

Fullarton Clinic provides different levels of mental health care, including inpatient treatment, Day Programs, outpatient psychiatry and advanced treatments.

Where clinically appropriate, a patient may transition from an inpatient admission into a Day Program. This can provide structured ongoing support while they return to everyday life.

Continuity of care can also involve working with the GP, psychiatrist or other healthcare professionals involved in a person’s treatment outside Fullarton Clinic.

Receive care in a private, supportive environment

How care is provided can be just as important as the treatment itself.

At Fullarton Clinic, we aim to provide mental health care in an environment where people are treated with dignity, compassion and respect.

Our purpose-built private mental health hospital in Epping, Melbourne, provides private rooms with ensuites alongside therapeutic, communal and quiet spaces designed to support treatment and recovery.

For someone experiencing significant mental health challenges, an inpatient admission can also provide an opportunity to step away from some of the pressures of everyday life and focus on their treatment and wellbeing.

Is person-centred care the same for everyone?

No and in many ways, that's the point.

Person-centred care recognises that every person brings different needs, preferences, circumstances and goals to treatment.

It does not mean that a person simply chooses whichever treatment they want. Clinical decisions still need to consider safety, evidence, clinical need and whether a particular treatment is appropriate.

Instead, person-centred care means that you have a voice in your treatment, your individual circumstances are considered and decisions about your care are made in partnership wherever possible.

Person-centred care at Fullarton Clinic

Person-centred care underpins Fullarton Clinic’s approach to mental health and addiction treatment.

Whether you are receiving inpatient treatment, attending a Day Program or accessing another treatment at Fullarton Clinic, our aim is to understand your individual needs and provide comprehensive care that supports your mental health, physical health and overall wellbeing.

Get in Touch

To discuss your treatment options or understand how to access care at Fullarton Clinic, call 1300 377 464 or complete our online enquiry form.

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References

Australian Commission on Safety and Quality in Health Care. (n.d.). Person-centred care. Australian Commission on Safety and Quality in Health Care. Person-centred care | Australian Commission on Safety and Quality in Health Care

McDonough, J., M. Loughhead, K. Rhodes, M. Ferguson, and N. Procter. 2025. “‘Am I Safe Here? Am I Going to Be Let Down?’ Disentangling Tensions in the Pursuit of Person-Centred and Consumer Directed Care in the Australian Mental Healthcare Context.” International Journal of Mental Health Nursing 34, no. 6: e70177. https://doi.org/10.1111/inm.70177